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Purpose

The Luke Batty Foundation has developed an online donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to us. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness regarding the management of donation refunds.

This policy outlines the circumstances under which the Luke Batty Foundation will refund an online donation.

Policy statement

The Luke Batty Foundation assumes that anyone wishing to donate funds has considered their decision to donate before donating to us. We also assume that appropriate care is undertaken to provide accurate information (both personal and financial) when undergoing an online donation transaction via the Luke Batty Foundation website.

Principles

Under this policy, the Luke Batty Foundation will endeavour to refund donations in accordance with the following principles:

  • if a genuine error is made in making online donation;
  • if the donor changes their mind about the donated amount;
  • if a transactional error has been made within our financial institution(s).

Refunds process

The Luke Batty Foundation will honour all requests for refund that are made in writing within 28 business days of the date the donation was made.

The written refund request should include the details of the initial transaction including date, donation amount, donor’s name, ID, tax invoice number and the nature of the error

Requests for refund can be sent by email or post to:

Email: contact@lukebattyfoundation.org.au

Post: Attention: COO

Luke Batty Foundation

PO Box 611219

Frankston

Victoria 3199 AUSTRALIA

Website: www.lukebattyfoundation.org.au

Disclaimer

The Luke Batty Foundation will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds, and the final decision to refund online donation transactions, will be at the Luke Batty Foundation’s discretion.